Terms of Service

Last updated: August 25, 2026

This Agreement is entered into between you ("User," "you," or "your") and Corporate AI Solutions LLC, a California limited liability company doing business as Careflow Animal Health ("Company," "we," "us," or "our"), with its principal place of business at 580 California Street, 12th and 16th Floors, San Francisco, CA 94104.

1. Acceptance of Terms

By accessing or using the Careflow Animal Health platform, mobile application, or any related services (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Agreement"), our Privacy Policy, and the AI Disclosure & Consent provisions below. If you do not agree, you must immediately cease using the Platform. Your continued use of the Platform constitutes ongoing acceptance of these Terms.

2. Age Requirement

You must be at least 16 years of age to use the Platform. If you are between 13 and 16 years of age, you may only use the Platform with the verified consent of a parent or legal guardian. By using Careflow Animal Health, you represent and warrant that you meet these age requirements. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

3. Use License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for legitimate business purposes related to veterinary practice management, subject to your compliance with these Terms.

You agree not to: (a) misuse the Platform; (b) attempt unauthorized access; (c) reverse engineer, decompile, or disassemble the Platform; (d) use it for illegal purposes; (e) redistribute, sublicense, or resell any portion of the Platform.

4. Subscriptions & Billing

Careflow Animal Health offers paid subscription plans billed on a recurring monthly basis. By subscribing, you authorize us to charge the applicable fee to your payment method on a recurring basis until you cancel.

Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

Cancellation: You may cancel at any time through Billing settings. Cancellation prevents future renewal charges but does not reverse charges already incurred, and no partial refunds are provided for unused portions of a billing cycle.

Free Trial and Payment Authorization: If offered a free trial, you will not be charged during the trial period. If you voluntarily enter or save a credit card or other payment method to continue access after the trial, you authorize Careflow Animal Health to charge that payment method for the selected subscription when the trial ends and on each renewal date unless you cancel before the applicable renewal.

No-Refund Policy: By voluntarily providing a payment method to continue your trial sessions and subscription access, you acknowledge that charges made after the trial are final and non-refundable, except where a refund is required by applicable law. This includes charges for a billing period that has begun, even if you cancel or stop using the Platform during that period.

Price Changes: We may change subscription pricing with at least 30 days' advance notice.

5. AI Disclosure, Consent & Waiver

5.1 AI Transparency Disclosure (California AB 2013). In accordance with California's AI Transparency Act (AB 2013, effective 2026), the Company discloses the following: The Platform uses generative artificial intelligence models provided by third-party vendors (including OpenAI and ElevenLabs) to generate clinical note drafts (SOAP notes), diagnostic suggestions, treatment recommendations, appointment scheduling assistance, and other assistive content. AI models are trained on general datasets and are not fine-tuned on your data. Your clinical data, voice recordings, and personal information are not used to train, fine-tune, or improve any AI model.

5.2 AI Content Disclaimer. ALL AI-GENERATED CONTENT IS PROVIDED ON AN "AS-IS" BASIS FOR INFORMATIONAL AND ASSISTIVE PURPOSES ONLY. AI outputs do not constitute veterinary medical advice, diagnosis, or treatment recommendations. All AI outputs require independent review, verification, and approval by a licensed veterinarian before being relied upon for any clinical, medical, or business purpose. The Company makes no representations or warranties regarding the accuracy, completeness, timeliness, or reliability of any AI-generated output. AI outputs may contain errors, inaccuracies, biases, or hallucinations. Use of AI features is entirely at your own professional discretion and risk.

5.3 AI Consent & Assumption of Risk. By using any AI-powered feature of the Platform, you expressly acknowledge and agree that: (a) you understand AI outputs are machine-generated and may be inaccurate; (b) you will independently verify all AI outputs before clinical use; (c) you assume full responsibility for any clinical decisions made based on or influenced by AI outputs; (d) you waive any claim against the Company arising from reliance on AI-generated content; and (e) the Company shall have no liability for any harm, loss, or damage resulting from AI-generated content, including but not limited to misdiagnosis, incorrect treatment recommendations, or adverse patient outcomes.

5.4 Voice & Audio Processing Consent. By using Voice SOAP or other voice-enabled features, you consent to: (a) the recording of audio via your device's microphone when you activate the recording feature; (b) the transmission of audio recordings to our servers and third-party processors (OpenAI for transcription, ElevenLabs for text-to-speech); (c) the retention of audio recordings for up to 30 days; and (d) the retention of transcribed text as part of the clinical record. Microphone access is never activated without your explicit action.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY CALIFORNIA LAW, IN NO EVENT SHALL CORPORATE AI SOLUTIONS LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, OR LICENSORS (COLLECTIVELY, THE "RELEASED PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, PATIENT OUTCOMES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE PLATFORM.

THE RELEASED PARTIES' AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

7. Waiver of Right to Sue & Release of Claims

YOU HEREBY VOLUNTARILY AND KNOWINGLY WAIVE, RELEASE, AND FOREVER DISCHARGE THE RELEASED PARTIES FROM ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, COSTS, AND EXPENSES (INCLUDING ATTORNEYS' FEES) ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO CLAIMS FOR NEGLIGENCE, STRICT LIABILITY, BREACH OF CONTRACT, OR BREACH OF WARRANTY.

You expressly waive the benefits of California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

8. Binding Arbitration Agreement

ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING ARBITRATION ADMINISTERED BY JAMS IN SAN FRANCISCO, CALIFORNIA, UNDER JAMS' STREAMLINED ARBITRATION RULES AND PROCEDURES.

The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have exclusive authority to resolve all disputes, including the scope and enforceability of this arbitration provision. THIS CONSTITUTES A WAIVER OF YOUR RIGHT TO A JURY TRIAL.

Opt-Out: You may opt out of this arbitration provision within thirty (30) calendar days of first accepting these Terms by sending written notice to: Corporate AI Solutions LLC, 580 California Street, 12th and 16th Floors, San Francisco, CA 94104, or email: info@corporateai.solutions. The notice must include your full name, email, and a clear statement that you wish to opt out of arbitration.

9. Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against the Released Parties. If this class action waiver is found unenforceable, then the entirety of the arbitration provision shall be null and void.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use or misuse of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any clinical decisions or patient outcomes related to your use of the Platform.

11. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. The Company expressly disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Platform will be uninterrupted, secure, error-free, or that defects will be corrected.

12. Account Deletion & Data Retention

You may request deletion of your account and associated personal data at any time through the Delete Account page or by emailing info@corporateai.solutions. Requests are processed within 30 calendar days. Certain data (financial records, regulatory compliance records, legal obligations) may be retained for up to 7 years as required by applicable law.

13. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any disputes not subject to binding arbitration shall be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of such courts.

14. CCPA / CPRA Privacy Rights

California residents have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know, delete, correct, limit use of sensitive personal information, and opt-out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising. To exercise your rights (including through an authorized agent), contact info@corporateai.solutions or call (415) 568-2104. We will respond to verifiable consumer requests within 45 days. For full details, see our Privacy Policy.

15. Apple & Google App Store Terms

15.1 Third-Party Beneficiary (Apple). You acknowledge that this Agreement is between you and Corporate AI Solutions LLC dba Careflow Animal Health only, and not with Apple Inc. ("Apple"). Apple is not responsible for the Platform or its content. However, Apple and its subsidiaries are third-party beneficiaries of this Agreement, and upon your acceptance, Apple will have the right to enforce this Agreement against you as a third-party beneficiary.

15.2 App Store Compliance. Your use of the Platform via the Apple App Store or Google Play Store is also subject to the respective store's terms of service. In the event of a conflict between this Agreement and the applicable app store terms, the more restrictive terms shall apply.

15.3 Maintenance & Support. Corporate AI Solutions LLC dba Careflow Animal Health, not Apple or Google, is solely responsible for providing maintenance and support services for the Platform.

15.4 Product Claims. Corporate AI Solutions LLC dba Careflow Animal Health, not Apple or Google, is responsible for addressing any claims relating to the Platform, including but not limited to product liability claims, claims that the Platform fails to conform to applicable legal or regulatory requirements, and claims arising under consumer protection laws.

15.5 Intellectual Property. In the event of any third-party claim that the Platform infringes a third party's intellectual property rights, Corporate AI Solutions LLC dba Careflow Animal Health, not Apple or Google, shall be solely responsible for the investigation, defense, settlement, and discharge of such claim.

16. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated with at least 30 days' advance notice via email and/or in-app notification. Continued use of the Platform after the effective date of modifications constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is held to be unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and the Company regarding the Platform and supersede all prior or contemporaneous agreements.

19. Contact Information